Terms of use

Who we are

Palm Forge is operated by Let Us Support Private Limited (CIN

U74999TN2020PTC136234), which trades as PalmDigitalz. You can reach us at

jacinth@letussupport.in. Our registered

address and company details are on the [contact page](/legal/contact).

These terms govern your use of forge.palmdigitalz.online. By using the

service you agree to them. If you are using Palm Forge through an employer

that holds a licence, your employer's agreement with us also applies, and

where the two differ, theirs governs the things it covers.

What the service is

Palm Forge is a practice and assessment platform for mainframe work. It

provides written scenarios you work through, measures what you did, and in

some cases issues a credential describing it.

Two kinds of credential exist and they claim different things.

• A passport reports what you did. It says a named person completed

named work on a given date. It is a record, not a prediction.

• A certification asserts that somebody can be trusted with a kind of

work. It is issued only when the question bank behind it meets a stated

reliability standard, and every certificate states the standard in force

when it was issued.

We do not claim that a Palm Forge credential is equivalent to, endorsed by,

or recognised by IBM or any other vendor. Where we name a vendor's product

we do so to refer to the technology, under that vendor's trademarks.

Your account

You sign in with Google or, where an

administrator has arranged it, with an address we hold. You are responsible

for what happens under your account.

One account is one person. Sharing an account is a breach of these terms,

and it is also self-defeating: the measurements become meaningless and any

credential issued from them is worthless.

If your employer gave you access through a seat they hold, your account

belongs to you and the seat belongs to them. They can withdraw the seat.

What you have already earned stays yours.

What you may not do

• Share, publish, sell or otherwise distribute the scenario content,

questions or answers. The question bank is the product and its value

depends on candidates not having seen it.

• Use automated means to collect content in bulk. We measure reading volume

and we act on it.

• Attempt to obtain a credential by any means other than doing the work.
• Interfere with the service, other users' accounts, or the integrity of

any assessment.

Scenario pages carry a visible watermark showing the name and address of the

person reading them. This is deliberate, and it means an image or printout

that leaves the platform identifies who it came from.

Paid plans and access

Some content and the right to sit a certification require a paid plan, a

seat provided by an employer, or a voucher. What each tier reaches is shown

on the plan page before you buy.

A plan that lapses returns you to the free tier. It does not take away

anything you have already earned: your attempts, your scores and any

credential you hold are unaffected.

Prices shown include GST. The amount on the plan page is the amount

you pay; the tax is part of it rather than added at checkout. A tax invoice

is raised for every payment and appears under your invoices, where you can

print it or save it as a PDF. If you are buying for a registered business

and need your GSTIN on the invoice, write to us before you pay.

Payment terms, refunds and cancellation are covered in the

[refunds and cancellation policy](/legal/refunds).

Credentials, and when we withdraw one

A credential we issue remains valid unless we withdraw it. We withdraw a

credential only where there is evidence that it was not earned — an account

shared during the assessment, content obtained in advance, or a defect in

the instrument that materially affected the result.

If we withdraw a credential we will tell you why. A credential withdrawn

because of our own error, rather than yours, is a case where we will also

discuss what we owe you.

What we promise, and what we do not

We aim to keep the service available and correct, and we take backups before

every deployment. We do not promise uninterrupted availability.

Palm Forge is a training and assessment tool. It is not a substitute for

your own judgement in a production environment. Nothing here is a warranty

that any particular outcome, employment or certification will follow from

using it.

To the extent permitted by law, our total liability to you for any claim

arising out of your use of the service is limited to the amount you paid us

in the twelve months before the claim.

Changes

We may change these terms. When we do, the version number above changes and

the new version takes effect from its stated date. We keep a record of which

version you agreed to and when.

If a change materially affects what you have paid for, we will tell you

before it takes effect.

Governing law

These terms are governed by the laws of India, and the courts of India have

exclusive jurisdiction over any dispute arising from them.

Contacting us about these terms

Write to jacinth@letussupport.in. We answer

questions about these terms from anybody, whether or not they hold an

account.